Podmienky pre salóny

1. The service and the parties

MyKimi (the "platform") is a booking system operated by Kijibato Solutions s.r.o., company ID: 21233624, registered office Švédská 1127/29, 150 00 Prague 5 (the "operator").

The platform gives service providers (the "salon") a public booking page, a booking calendar and client management tools. These terms apply to the salon as a user of the platform.

By using the platform you confirm that you act in the course of your business (B2B). The platform is not intended for consumers.

2. Financial model and fees for using the platform

1. Free use for the salon: The salon pays the operator no monthly fee and no commission on the price of its services for using the platform.
2. Reservation fee (paid by the end client): For using the booking system, the end client (the "customer") pays a reservation fee when creating a booking. The operator sets the amount of this fee. The fee is non-refundable and belongs in full to the operator.
3. No advances or deposits: The platform collects no advances, deposits or other payments toward the price of a service for the salon. The customer pays the price of the service directly to the salon in the way the salon determines. The operator pays no amounts out to the salon.

3. Intelligent slot rescue (Waiting list)

1. The platform offers customers (for a separate fee paid to the platform) the option to join a waiting list ("Waiting list") for earlier slots.
2. When another customer cancels their booking, the system automatically tries to fill the resulting gap in the salon's calendar with waiting customers. The order is determined by time compatibility and priority (customers with more expensive ordered features take precedence). A move may create a chain of further freed and then rescued slots.
3. The salon pays the operator nothing for a rescued slot.

4. Cancellation terms

1. The salon sets its own deadline for free cancellation of a booking (at least 24 hours). The deadline is shown to the customer when booking and determines until when the customer can cancel through the platform.
2. The platform charges no cancellation fees or no-show compensation. Any claims of the salon against the customer (e.g. for late cancellation) are settled between the salon and the customer directly, outside the platform.
3. The reservation fee is not refunded to the customer when a booking is cancelled (by the customer or by the salon), because the platform's service was delivered at the moment the booking was confirmed.

5. Legal liability and complaints

1. The contract for the provision of a service is concluded solely between the customer and the salon. The salon bears full responsibility for providing the service at the agreed quality and time, including its billing and complaints.
2. The customer handles complaints about the reservation fee and the Waiting list fee directly with the operator. The operator processes payments of these fees through the Comgate payment gateway.

6. Personal data protection and data processing agreement (GDPR)

This article serves as a data processing agreement within the meaning of Art. 28 GDPR.

1. Roles of the parties: For customers' personal data (name, phone, email, booking history) entered into the platform, the salon acts as the Controller and the operator as the Processor.
2. Nature and purpose of processing: The operator processes the data solely to ensure the technical running of the platform (booking confirmations, reminders, cancellations, client management), for as long as the salon uses the platform.
3. Operator's obligations: The operator undertakes to process data only on the salon's documented instructions (which follow from the ordinary use of the platform's features). The operator ensures that persons authorised to process personal data are bound by confidentiality. It will assist the salon in meeting its obligations to respond to customers' requests to exercise their rights (e.g. the right to erasure or access).
4. Security: The operator takes appropriate technical and organisational measures to ensure data security (encryption in transit, data backups, access protection).
5. Sub-processors: The salon gives general consent to the engagement of further processors (e.g. hosting, email and SMS providers). The operator is responsible for their activity as if it performed it itself.
6. Data erasure: After use of the platform's services ends, or at the salon's request, the operator erases customers' personal data unless applicable law requires further retention.

7. Availability, end of cooperation and account blocking

1. We are not liable for lost profit or damage (e.g. lost bookings) caused by a system outage or the failure of a third-party service (SMS, email, payment gateway).
2. You can stop using MyKimi at any time.
3. Right to refuse: The operator reserves the right to end immediately, and to refuse in future, the provision of platform services to salons that have behaved in a contradictory or unethical way, or that offer services which could morally or politically offend or scandalise anyone.

8. Final provisions

1. Changes to the terms: The operator reserves the right to change these terms and conditions unilaterally to a reasonable extent. The operator will announce the new wording to the salon (e.g. by email or a notice in the platform's administration) at least 14 days before it takes effect. If the salon does not agree with the new wording, it has the right to reject the changes and end use of the service for that reason. If the salon keeps using the platform's services after the changes take effect, this is considered express consent to the new wording.
2. These terms are governed by the law of the Czech Republic.
3. Contact email: [email protected].